bbbConsumers continued to trust and use the various resources offered by Better Business Bureau Serving Central, Northern and Western Arizona (BBB) with more than 40,100 requests for business reports on Mohave County companies in 2014. BBB also processed close to 200 complaints and received 114 customer reviews.  To help consumers make savvy marketplace decisions, BBB names the top five most complained and most inquired about industries in Mohave County of 2014.  “There is an increased awareness of BBB services now that we have a physical presence in Mohave County,” said BBB Mohave County Director Elaine Cullen.  “It seems consumers are starting to realize that checking out a company prior to a transaction could save them going through the complaint process later.  For this reason, businesses should take note and strive for positive customer reviews in lieu of complaints.”

Top Five Most Complained About Industries of 2014 in Mohave County:

– Consumers received cold calls and/or attended seminars promising “free” travel only to end up being charged unexpected fees and taxes that often cost as much as purchasing the travel on their own.

  1.  Incentive Programs – Consumers received cold calls and/or attended seminars promising “free” travel only to end up being charged unexpected fees and taxes that often cost as much as purchasing the travel on their own.

BBB Tip: Be wary of offers that seem too good to be true. High-pressure sales tactics, one-day or limited-time offers, and big savings are red flags of a scam. Beware of companies concealing their identity or providing limited contact information. Consumers were charged fees for watercraft damages and/or fuel costs they did not incur.

  1.   Jet Ski/Personal Watercraft – Consumers were charged fees for watercraft damages and/or fuel costs they did not incur.

BBB Tip: Inspect the watercraft for damages, make note on the rental contract, and take photos before going out on the water. Check credit card statements to ensure the correct, agreed amount is charged.  Consumers reported sales, service and warranty issues, mostly concerning verbal promises not being included in the contract. Misunderstandings about repairs and what is (or is not) covered under the warranty were also reported.

  1.  Auto Dealers – Used Cars – Consumers reported sales, service and warranty issues, mostly concerning verbal promises not being included in the contract. Misunderstandings about repairs and what is (or is not) covered under the warranty were also reported.

BBB Tip:  Test drive the vehicle and have a third party mechanic look it over, if possible. Take time to read and understand the entire written contract, and confirm that all verbal promises are included.  Be sure to understand the specifics of the warranty and whether parts, labor or both are covered.

  1.   Tire Dealers – Consumer complaints included warranty issues, noting disputes about replacement versus repair and coverage based on the cause of tire damage (workmanship vs. wear and tear or road conditions).

BBB Tip:  Know there are multiple warranties available.  Read the fine print and understand the specifics of the warranty before signing. Get all verbal promises in writing.

  1.   Auto Repair and Service Incomplete, delayed and unnecessary repairs were reported by consumers concerning the auto repair and service industry. Some consumers claim paying in advance for repair work that was not completed, while others state the repair shop didn’t repair what was promised and refused to fix the problem when consumers brought it to their attention for the second time.

BBB Tip:  Always obtain a written estimate before authorizing any work. Make sure the estimate includes a description of the concerns, what the technician found to be the cause, and the correction or course of action for repair, including parts and the total cost. Also, ask about warranty for parts and labor. Ask as many questions as needed.

Top Five Most Inquired About Industries of 2014 in Mohave County:

  1. Incentive Programs
  2. Air Conditioning Contractors and Systems
  3. Auto Repair and Service
  4. Contractors – General
  5. Services – General

 The best tip is to research companies with BBB at bbb.org, where you’ll find information on businesses you can trust and trust the information you find.

Contributed by: Elaine CullenDirector, Mohave County
Better Business Bureau serving Greater Arizona

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