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UniSource Energy Services (UES) is reminding customers to protect themselves from phone scammers who try to solicit payments by claiming to work for UES and threatening to disconnect service for unpaid bills.

Some UES customers recently have reported receiving such calls. The callers instruct customers to make payment over the phone with a pre-paid money card within a limited amount of time to avoid having their power or natural gas shut off. In some cases, the caller instructs customers to bring a money order or cashier’s check to a local pharmacy.
Customers who receive such phone calls should hang up right away. UES does not call customers to demand immediate bill payment or require customers to pay monthly bills with pre-paid money cards. UES only contacts customers by phone with automated bill payment reminders as a courtesy.
Customers with questions about their monthly bill are invited to call UES’ Customer Care team at 877-837-4968. Current balances and bill due dates are available through My Account at uesaz.com, which also has a list of legitimate, secure payment options. UES’ new, free mobile app also allows customers to view and pay bills.
Electric utilities and natural gas providers across the country have received reports about these kinds of phone scams for several years. Similarly, law enforcement agencies have reported that phone scammers are also impersonating employees from the Internal Revenue Service and other government agencies.
Customers are encouraged to report scam phone calls to the Arizona Attorney General’s office by calling (800) 352-8431 or filing a consumer complaint at azag.gov. The Attorney General’s office seeks to protect the public and can take legal action in situations that involve violations of state and federal consumer protection laws.

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